Shipping policy

This Shipping Policy explains our order processing, delivery times, tracking, customs, and related shipping terms.

By placing an order with Costume Viva, you agree to the terms below.

A. Processing & Delivery Times

Orders are typically processed within 1–3 business days, Monday through Friday.

Estimated shipping times after dispatch are:

  • Expedited Shipping: 5–8 business days

  • Standard Shipping: 8–12 business days

Delivery times are estimates only and may vary due to the carrier, destination, customs clearance, weather, or other circumstances outside our reasonable control.

B. Shipping Information

Please make sure your shipping address is complete and accurate when placing your order.

Incorrect or incomplete information may result in delivery delays or returned packages.

We are not responsible for additional shipping costs resulting from incorrect addresses, failed delivery attempts, or customer unavailability.

C. Address Changes

If you need to change your shipping address, contact us at support@costumeviva.com as soon as possible.

We cannot guarantee address changes once an order has been processed or shipped.

D. Cancellations

If you wish to cancel an order, please contact us before it has been shipped.

Once an order has been dispatched, it can no longer be cancelled. Please refer to our Refund Policy for information about returns.

E. Damaged Parcels

If your parcel appears damaged when delivered, please refuse delivery where possible and contact us immediately.

If you discover damage after delivery, contact support@costumeviva.com with your order number and photos of the package and item.

F. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email containing tracking information.

You may track your shipment using the provided tracking link, the carrier's website, or a third-party tracking service such as 17TRACK.

G. Customs, Taxes & Duties

International orders may be subject to import taxes, customs duties, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product or shipping price.

Customs clearance may also cause delivery delays.

Customers are responsible for complying with applicable customs and import requirements in their country or region.

H. Customs Delays or Restrictions

Costume Viva is not responsible for delays caused by customs authorities or for shipments refused or restricted due to local import regulations, except where responsibility cannot be excluded under applicable law.

We recommend checking your local import requirements before placing an order.

I. Currency & Payment Fees

Your bank, card issuer, or payment provider may apply currency conversion rates or foreign transaction fees depending on your payment method and account currency.

These fees are determined by your financial institution and are not controlled by Costume Viva.

The final currency and amount charged will be displayed during checkout.

J. Contact Us

If you have questions about shipping or your order, please contact us at:

Email: support@costumeviva.com