Right of Withdrawal
This policy applies to customers who have a legal right to cancel their purchase under applicable consumer protection laws, including eligible customers in the European Union and the United Kingdom.
A. Your Right to Withdraw
You may withdraw from your purchase within 14 days without giving a reason.
The 14-day period begins on the day you, or a third party designated by you other than the carrier, receives the goods.
To exercise this right, contact us at:
Email: support@costumeviva.com
Please include your order number and the email address used for your order.
B. Returning Your Order
After notifying us of your withdrawal, you must return the goods within 14 days.
Items should be returned unworn, unused, with original tags and packaging.
You are responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
Please contact us before returning any item so we can provide return instructions.
C. Refunds
Where required by law, we will refund the amount you paid, including the standard delivery cost. Additional charges for expedited or upgraded shipping may not be refundable.
We may withhold your refund until we receive the returned goods or you provide proof that they have been sent back.
Refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
D. Condition of Returned Items
You may be responsible for any loss in value caused by handling beyond what is reasonably necessary to inspect the item.
Items that are worn, washed, damaged, altered, stained, or missing original tags may be rejected or subject to a refund deduction where permitted by law.
E. Exceptions
The right of withdrawal may not apply to certain products, including:
- Custom-made or personalized items;
- Sealed goods that cannot be returned for health or hygiene reasons once unsealed;
- Lingerie, underwear, hosiery, bodysuits, swimwear, adhesive accessories, or similar intimate products where applicable hygiene seals have been removed or opened;
- Items that have been worn, washed, altered, damaged, or used;
- Digital products or gift cards where applicable.
These exceptions do not affect your legal rights if an item is defective, damaged, or incorrect.
F. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us at support@costumeviva.com with your order number and photos of the issue.
We will review your request and provide further instructions.
G. Contact Us
For questions about your right of withdrawal, contact: