FAQ
Thank you for choosing Costume Viva. Here are answers to some of our most frequently asked questions.
How do I choose the right size?
Please refer to the size guide provided on each product page. We recommend comparing your body measurements with the size chart before ordering.
If you need help choosing a size, feel free to contact our customer support team.
Do you accept returns and exchanges?
Yes. If you are not satisfied with your purchase or need a different size, you may request a return or exchange within the period specified in our Return & Refund Policy.
Returned items must meet the eligibility requirements outlined in our policy, including being unworn, unused, and returned with original tags and packaging where applicable.
Please see our Return & Refund Policy for full details.
What payment methods do you accept?
We accept major payment methods including:
Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover, and PayPal.
Available payment methods will be displayed at checkout.
Can I cancel or modify my order?
If you need to cancel or modify an order, please contact us as soon as possible.
If your order has not yet been processed or shipped, we will do our best to accommodate your request. Once an order has been shipped, changes or cancellations may no longer be possible, and our return policy will apply.
Need More Help?
If you have any other questions, please contact us at:
Our customer support team will be happy to assist you.