Privacy policy

Last updated: July 1, 2026

Costume Viva operates this website and related services through Shopify. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, create an account, or otherwise interact with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information, such as your name, email address, phone number, billing address, and shipping address;
  • Payment and transaction information, including payment details, purchases, returns, exchanges, and cancellations;
  • Account information, such as login details, preferences, and settings;
  • Communication information, including messages sent to customer support;
  • Device and usage information, such as your IP address, browser, device information, and activity on our website.

2. How We Collect Information

We may collect personal information:

  • Directly from you;
  • Automatically through cookies and similar technologies;
  • From Shopify and other service providers;
  • From business, advertising, or other third-party partners.

3. How We Use Your Information

We may use your personal information to:

  • Process payments, orders, returns, and exchanges;
  • Provide and improve our products and Services;
  • Manage your account and preferences;
  • Arrange shipping and order fulfillment;
  • Provide customer support;
  • Personalize your shopping experience;
  • Send marketing or promotional communications where permitted;
  • Deliver relevant advertising;
  • Detect fraud and protect the security of our Services;
  • Comply with legal obligations and enforce our policies.

4. How We Share Personal Information

We may share personal information with:

  • Shopify, which hosts and supports our online store;
  • Payment processors, shipping providers, fulfillment partners, IT providers, analytics providers, and customer service providers;
  • Advertising and marketing partners;
  • Affiliates or related companies;
  • Authorities or other parties when required by law;
  • Parties involved in a merger, acquisition, restructuring, or other business transaction.

We may also share information when you request or authorize us to do so.

5. Shopify

Our store is powered by Shopify. Shopify may collect and process information about your use of our store to provide, maintain, and improve its services.

Information may be processed in countries other than the country where you live.

For more information about Shopify's privacy practices, please review the Shopify Consumer Privacy Policy.

6. Cookies and Advertising

We and our service providers may use cookies and similar technologies to operate the website, remember your preferences, analyze website activity, and provide personalized advertising.

Under certain privacy laws, some advertising-related disclosures may be considered a “sale,” “sharing,” or use of personal information for targeted advertising.

Depending on where you live, you may have the right to opt out of these activities.

Where legally required, we also recognize eligible Global Privacy Control (GPC) signals.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you;
  • Request deletion of your personal information;
  • Correct inaccurate personal information;
  • Receive a copy of certain personal information;
  • Opt out of certain sales, sharing, or targeted advertising;
  • Withdraw or manage certain marketing preferences.

These rights may be subject to exceptions under applicable law.

We may need to verify your identity before processing a request.

8. Marketing Communications

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

Even if you opt out of marketing communications, we may still send you transactional or service-related messages concerning your orders or account.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10. Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.

11. Data Security and Retention

We use reasonable measures to protect personal information, but no method of transmission or storage is completely secure.

We retain personal information only for as long as reasonably necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

12. International Data Transfers

Your personal information may be transferred, stored, or processed outside the country where you live.

Where required by law, including for transfers from the European Economic Area or the United Kingdom, we rely on legally recognized transfer mechanisms and appropriate safeguards.

13. Complaints

If you have concerns about how we handle your personal information, please contact us.

Depending on where you live, you may also have the right to contact or file a complaint with your local data protection authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements.

The updated version will be posted on this website with a revised “Last updated” date.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

Email: support@costumeviva.com