Refund policy
By placing an order with Costume Viva, you agree to the following return, exchange, and refund terms.
A. 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible, items must be unworn, unused, in their original condition, with tags attached and original packaging. Proof of purchase may also be required.
B. How to Return an Item
To request a return, contact us at:
If your return is approved, we will provide the return address and instructions by email. Returns sent without prior authorization may not be accepted.
Once received, returned items are normally inspected within 1–7 business days.
Customers are responsible for return shipping costs unless the return is due to our error. Original shipping charges may be non-refundable or deducted from the refund where permitted by applicable law.
C. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or incorrect, contact us as soon as possible at support@costumeviva.com with your order number and photos of the issue.
We will review the request and provide an appropriate resolution.
D. Exchanges
We offer exchanges for items that are damaged, defective, incorrect, or where the wrong size was sent due to our error.
To request an exchange, contact support@costumeviva.com.
E. Restocking Fees
We do not charge restocking fees.
F. Return Shipping
Customers are responsible for return shipping costs unless the return is caused by an error on our part, such as a damaged, defective, or incorrect item.
G. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Typical processing times are:
- PayPal: approximately 3–5 business days
- Credit Card: refund issued within approximately 3–5 business days; your bank or card provider may take additional time to post the refund
Actual processing times may vary depending on your payment provider.
H. Late or Missing Refunds
If you have not received an approved refund, please:
- Check your bank or payment account;
- Contact your card issuer or payment provider;
- Contact your bank, as processing delays may occur.
If you still have not received your refund, contact us at:
Nothing in this policy limits any statutory consumer rights available under applicable law.